Podcast

GuestOS founder Jessie Fischer on using AI voice agents to handle 30% of hotel calls so front desk staff can focus on guests.

Learn how hotels can use chemical cost savings, AI tools, and direct booking technology to improve margins and guest service.

Rodger Wada on rate integrity after renovation, hidden GDS costs in branded invoices, and why independents leave repeat-guest money on the table.

Dan Wacksman on OTA discipline, the ROAS trap, tech stack audits, and why Hawaii's strong occupancy numbers still keep independent operators up at night.

How Geoff Graf doubled Aqua’s hotel portfolio, built Hogan’s owner-first model, and what small operators should outsource before a full management agreement.